Grievance Redressal

ACRON Ventures is committed to addressing customer concerns promptly and fairly. If you have a complaint about any service you received, please follow the process below.

Step 1: Contact Us Directly

Reach out with details of your concern over WhatsApp, phone call or email. Please include your name, the service involved, and a description of the issue so we can look into it efficiently.

• Phone: +91 90048 63877
• Email: acronventures@gmail.com
• WhatsApp: available via the WhatsApp buttons across this website

Step 2: Acknowledgement

We aim to acknowledge grievances received during business hours (Mon – Sat, 10:00 AM – 7:00 PM) promptly.

Step 3: Resolution

We will review your concern and respond with next steps or a resolution. Where the issue involves a third-party provider (bank, card issuer, payment partner, lender, airline, Indian Railways/IRCTC, or insurer), we will help coordinate with that provider where possible, though final resolution for matters within their control rests with them.

Escalation

If you are not satisfied with the initial response, you may request escalation by replying to our communication and asking for your concern to be reviewed further.

Regulatory Grievances

For grievances specifically about a regulated bank, NBFC, lender or insurer's own conduct (rather than ACRON Ventures' assistance service), you may also be entitled to approach that provider's own grievance redressal mechanism or the applicable regulator (such as the Reserve Bank of India or the Insurance Regulatory and Development Authority of India), as governed by their respective processes.